TERMS OF PURCHASE (PRE-CONTRACTUAL NOTICES)
I. In general
The website www.likeridamicevic.com is owned by the family farm Damičević, Klakar 115, Klakar, 35208 Ruščica, OIB: 61910491291.
These Terms of Purchase are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act, and serve to inform the Buyer before concluding a distance contract in a clear and understandable manner about a number of circumstances relevant to the conclusion, execution, termination, all in accordance with law.
The term Seller therefore refers to the family farm Damičević, Klakar 115, Klakar, 35208 Ruščica, OIB: 61910491291, T: +385 91 566 5920, E: email@example.com, W: www.likeridamicevic.com
The term Buyer also refers to the classic consumer, a natural person who orders and pays for any product outside of any activity through web store services present on the Seller’s website, but also to tradesmen, sole traders and natural persons engaged in business activities. are protected by the provisions of the Consumer Protection Act only if they purchase products unrelated to their business activities, and to all other customers, for example legal entities.
The seller sells through the website www. likeridamicevic.com acts on its own behalf. Terms of purchase form part of the contract concluded at a distance together with the specifications and price (s) of the purchased product (s), and before confirming the order to purchase a particular product, the Buyer will be asked to accept / declare that he is familiar with them. orders (conclusion of the contract) the same to be delivered to the Buyer as the content of the e-mail confirming that the contract has been concluded. The seller reserves the right to change the conditions at any time, provided that these changes take effect after publication on this website.
When the Buyer confirms and executes the order, the contract is concluded, and the Seller will immediately notify you by e-mail that the contract has been concluded. For a valid contract, the Buyer must be a person with full legal capacity. The buyer is responsible for the completeness and truthfulness of the data entered during registration. Terms of purchase are divided into lower categories / information.
Access to the website www. likeridamicevic.com may sometimes be unavailable due to works, maintenance or introduction of new content, and in cases of unforeseen circumstances beyond the control of the Seller, which the Seller will seek to eliminate as soon as possible. The content of the site is available in Croatian and English. The official language for concluding sales contracts is Croatian.
II. The main features of the goods
Main features of the goods: the products are shown descriptively and in photographs, and the data on them are made on the basis of the Seller’s database.
Photographs of products are illustrative in nature, and do not always correspond in all details to the products that are the subject of the order. The seller especially emphasizes that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially considering the monitor settings on the customer’s computer, differences in color perception as the customer sees them on the screen and so on. In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a lack of product.
In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a lack of product. Data on products (product description, price, etc.) displayed on the website www.likeridamicevic.com are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In the event of obvious errors or inaccuracies regarding the product data displayed on www.likeridamicevic.com, the Seller reserves the right to unilaterally terminate the contract.
The subject of the order can only be products for which the order states that they are available and available. Due to the large number of orders placed at the same time on www.likeridamicevic.com, it may happen that the information on product availability is not the same as the situation in the warehouse.
If the ordered product is not available in stock, the Seller will inform the Buyer that the product is currently unavailable, the period in which the product is available, agree on a new delivery date if necessary, and also offer the possibility of buying an alternative product available for delivery. closest to the product that cannot be delivered. In case of complete impossibility of delivery of the ordered and paid product, the Seller will refund all funds.
III. Product price
Prices displayed on the website www. likeridamicevic.com are expressed in kunas and euros. The cost of VAT is included in the price of the product. The prices of products do not include delivery costs for the reason they are paid separately, except for orders above a certain amount when delivery is free, and all in accordance with the conditions and in the manner specified in these Terms of Purchase. Before confirming the order, the price of the product, the delivery price if charged, the VAT price, and the final price are stated separately so that the Buyer has an insight into the final price he pays for the ordered purchase service. In the case of payment by e-banking and general payment slip, the costs of payment and / or interbank transactions are not included in the price.
The cost of delivery depends on the weight of the product. They are communicated when ordering for each individual product, and the total cost of delivery in the case of ordering multiple products. The cost of delivery depends on the weight of the product. They are communicated when ordering for each individual product, and the total cost of delivery in the case of ordering multiple products. Delivery costs in the territory of the Republic of Croatia are free of charge for all orders over 40,00 EUR, as well as for promotional items with indicated free delivery. Delivery costs for orders in the territory of the Republic of Croatia below 40,00 EUR are not included in the price of the product and are charged separately according to the following weight groups:
- for packages up to 2 kg in weight – delivery cost is 5,18 EUR
- for packages up to 5 kg in weight – delivery cost is 6,50 EUR
- for packages up to 10 kg in weight – delivery cost is 7,83 EUR
DELIVERY WITHIN THE EUROPEAN UNION:
For areas outside the Republic of Croatia, delivery is possible within certain areas, ie countries – Slovenia, Austria and Germany. The delivery price is not included in the price of the product and is charged separately according to the following weight groups:
- for packages up to 2 kg in weight – delivery cost is 18,45 EUR
- for packages up to 5 kg in weight – delivery cost is 21,10 EUR
- for packages up to 10 kg in weight – delivery cost is 25,08
The cost of VAT is included in the delivery price. The price of delivery does not include the costs of import customs clearance, duties and other administrative duties in the country where the delivery is made. The user (buyer) undertakes the obligation of import customs clearance and bears the costs of fees and other administrative and tax duties. The user (buyer) undertakes the obligation of import customs clearance and bears the costs of fees and other administrative and tax duties.
V. Costs of using means of remote communication
The seller does not incur any additional costs of means of remote communication.
Products are ordered by selecting, using the menus and filling out the electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.
METHODS OF PAYMENT ON-LINE IN WEB STORE
Cash on delivery
Bank transfer payment
Paycek – Crypto payment
The fastest online payment without fees via the mobile application. When choosing a payment via Keks Pay, all you need to do is open the application and scan the displayed QR code, and the payment will be processed immediately.
You can read more about the KEKS Pay application, security of use and payment at the link – Frequently Asked Questions.
In the case of payment by general payment and e-banking, the payment must be made no later than the deadline specified in the e-mail confirming that the contract has been concluded. If the buyer does not receive notification that the contract was concluded after the ordering process is completed, it is suggested to check:
- Is the message in the Junk / Spam folder
- Is the mailbox full
In the event that the payment is not made within the specified period, the Seller will act on the subsequent payment outside the deadline by delivery of purchased products, and if he can not make delivery for justified reasons, the contract will be unilaterally terminated and refunded.
If the payment is duly made and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. The invoice for the order is delivered in the shipment together with the goods. Ordered products are delivered to the entire territory of the Republic of Croatia.
Delivery will follow no later than 4 working days from the visible payment on the Seller’s account. If it is impossible to deliver the selected product due to the fact that the product no longer exists, the Seller is obliged to immediately notify the Buyer, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery date.
All ordered items will endeavor to be delivered in one package. If this is not possible due to the state of stock, the Seller reserves the right to deliver in several shipments. Delivery is performed in accordance with the conditions of use of the delivery service, and is considered completed at the time of delivery of the product to the delivery service. The Buyer may also arrange delivery or pick up the goods at the Seller’s store.
If the product sent to the Customer is returned because the delivery service failed to make the delivery, the Customer will be notified by e-mail and will be offered the following options:
- that the ordered product, at the request of the Buyer by e-mail, is delivered again to the address of the Buyer or the recipient
- to pick up the ordered product at the address of one of the stores with prior telephone agreement on the pick-up date
If the Customer does not respond to the e-mail sent to him within 3 days and chooses one of the offered options, the selected product will be sent to the customer’s address by the delivery service. When the Seller delivers the product to the Buyer through the delivery service, the Buyer is obliged to pick it up by signing the delivery note, which confirms that the product has been properly delivered. In the event that the Buyer orders the goods and refuses to accept them, the Seller has the right to deduct from the amount of the purchase price paid the amount of delivery costs and other manipulative delivery costs.
The following are not included in the delivery deadlines:
- day of receipt of the order / request
- delay time due to incorrect and incomplete Customer address
- delay time due to force majeure or other reasons for which the Seller is not at fault
- non-working days if they represent the beginning or the end of the deadline
In the event that the ordered product is paid by cash on delivery, the Seller will proceed with the delivery of goods within the above deadlines from the confirmation of the order, and the Buyer is obliged to make payment when or before taking over the product.
Only the Buyer who has concluded the Distance Contract in the manner described above has the right, without giving reasons, to unilaterally terminate the contract within 14 days. The period of 14 days begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third party designated by the Buyer, who is not the Carrier / Supplier. If the Buyer has ordered several pieces of goods to be delivered separately with one order, or if the goods are delivered in several pieces or more shipments, the deadline starts from the day when the last piece or the last shipment of goods is handed over.
If the Seller does not notify the Buyer of this right, the Buyer’s right to unilateral termination of the contract terminates within 12 months of the expiration of the termination period (12 months begins to run after the expiration of 14 days provided for regular termination in case of proper notice). If the notice of the right to unilateral termination is submitted within 12 months, the right to unilateral termination ceases after the expiration of 14 days from the date when the Buyer receives such notice.
The Buyer is obliged to inform the Seller before the expiration of the deadline for unilateral termination of its decision to terminate the contract through the Form for unilateral termination of the contract which is available here and which can be filled in electronically and sent to the e-mail address: firstname.lastname@example.org. Confirmation of receipt of notification of unilateral termination of the contract, the Seller will provide, without delay, by e-mail.
The seller can also be notified via the Online form for unilateral termination of the contract, which is available here. After completing and submitting the form, you will receive a confirmation of receipt of the application by e-mail to the e-mail address you provided when filling out the Online form for unilateral termination of the contract.
If you unilaterally terminate this Agreement, we will refund the money we received from you, including shipping costs, without delay, and no later than 14 days from the date of receipt of your decision to terminate the Agreement unilaterally. The costs of returning the goods are borne by the Buyer. The refund will be made in the same way as you made the payment. We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us. You are obliged to return the goods to us immediately, and no later than within 14 days from the day when you sent us your decision on unilateral termination. Return the goods by mail in a verifiable manner to the address of the family farm Dalibor Damičević, Klakar 115, Klakar, 35208 Ruščica with the indication ONE-SIDED TERMINATION.
It is considered that you have fulfilled your obligation on time if you send the goods in a verifiable manner (recommended with the shipment) before the expiration of the above deadline, personally to us in our warehouse. You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if it is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods, and the Seller is not obliged to refund.
The buyer is not entitled to unilateral termination of the contract if:
- the Seller has fully fulfilled the service contract, and the fulfillment began with the explicit prior consent of the Buyer, and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully performed;
- the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the term of the Buyer’s right to unilateral termination of the contract;
- the subject of the contract is goods made to the Buyer’s specification or clearly adapted to the Buyer;
- the subject of the contract is perishable goods or goods which are rapidly expiring;
- the subject of the contract is sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were unsealed after delivery;
- the subject of the contract is goods which, by reason of their nature, are inseparably mixed with other things after delivery;
- the subject of the contract is the delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price depends on changes in the market that are beyond the influence of the trader;
Consumer disputes can be resolved through the European Commission’s ODR platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
VIII. Online Dispute Resolution
In the event of disagreements between the User/Buyer and the Pharmacy, both parties have the right to file a complaint and use Online Dispute Resolution, thereby avoiding lengthy court proceedings.
The online dispute resolution platform helps to achieve a quick and efficient resolution by having one of the competent dispute resolution bodies receive notification of the dispute and initiate the process to resolve it.
The entire procedure is carried out online.
More information at: INTERNET DISPUTE RESOLUTION Internet dispute resolution
The seller is responsible for material defects of the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.
The ordered products are packed in such a way that they are not damaged by the usual handling in transport / delivery.
In the event that the shipment is damaged in transit, such damage is visible when picking up the shipment, and in this case we suggest that the shipment is not picked up by the Buyer. We ask customers to contact us so that we can check the status of the shipment as soon as possible and send a new one. Upon receipt of the goods, the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he must immediately send a written complaint / complaint because subsequent complaints will not be considered.
In the event of a visible lack of product when picking up the shipment, the Buyer is not obliged to pick up the delivered product, may refuse receipt, and does not bear the cost of delivery of such product. It is considered that the products that were duly received by the Buyer did not have a visible defect. The buyer has the right to complain in relation to material defects within the deadlines and for reasons prescribed by the provisions of the Law on Obligatory Deadlines.
The buyer has the right to a justified complaint and to return the goods in the following cases:
- delivery of goods not ordered
- delivery of expired goods
- delivery of goods that have a defect or damage that did not occur during transport
If the product has a hidden defect (the defect that could not be detected by the usual inspection when taking over the goods) which the Buyer determines after opening the product – the Buyer is entitled to unilateral termination of the contract and refund, replacement of the product, removal of the defect or price reduction.
The seller will otherwise consider the complaint valid if the inspection of the product determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, they will replace the product or refund the full amount paid upon termination of the contract. If, on the other hand, he finds that the complaint is not valid, ie. if he rejects the complaint, he will inform the Buyer within 15 days from the date of receipt of the complaint.
The Seller will accept the return of damaged, defective or incorrectly delivered goods at its own expense, if it is determined that the complaint is justified and that the Buyer has not affected the correctness, damage or any defect of the goods. In the event of a justified complaint, the cost of replacement with a new product is borne entirely by the Seller.
X. Duration of the contract
The contract concluded by the Buyer with the Seller is a one-time contract for the purchase and sale of products at a distance that is consumed by the delivery of goods and payment made by the Buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.
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